What is a Claim? Claim[kleym]noun1.An insurance Claim is a policyholder’s request to an insurance company for restitution based on the terms of the insurance Policy. The insurance company, through an Adjuster, investigates the validity of the Claim and pays the policyholder. Share | Have A Question About This Topic? Name Email Address Message Thank you! Oops! Related Content If a Tree Falls This handy video helps you stay prepared in case a fallen tree has damaged your house. Insuring Your Second Home There are unique risks of owning a second home and obtaining the proper coverage may protect you from financial risk. Long-Term-Care Protection Strategies The chances of needing long-term care, its cost, and strategies for covering that cost.